Sacha Pilkington´s profile

Reviews (1)

Shedstore

WORST CUSTOMER SERVICE EVER EXPERIENCED

DO NOT BUY FROM SHED STORE! They are shocking! Their customer service is the worst I have ever experienced from any company. They delivered the wrong shed, then took over 2 months to sort it out and offered absolutely nothing as a sweetener or to retain the custom even of a Primary School. It took them several weeks and many phone calls to even collect the incorrect shed blaming the manufacturer who were also equally incompetant. (Shed store do not actually make any sheds they are just an admin service to buy from other companies - they are not experts at all!) They then took another month to give us the refund, requiring again many phone calls to the incompetant individuals in their customer service team. They promised return calls and action but nothing was forthcoming for weeks upon weeks. They are seriously bad news and can not be relied upon to do the job right. The quality of the shed they delivered incorrectly which was of a lesser quality than the one we'd ordered was like tissue paper (an overlap 8x6 shed) so I certainly would not recommend spending any money with them at all - ever! They wouldn't even give me the name of the managing director to write to.
POOR QUALITY, VERY POOR CUSTOMER SERVICE.

19 March 2012

Reply from www.shedstore.co.uk

The wrong building was indeed delivered, purely human error during picking and we apologise. Collection and replacement for the correct building was offered also an appropriate reduction in price should they want to accept the delivered building but both offers were rejected by the customer. Their demands of an upgraded building and free installation were unreasonable and disproportionate in relation to other remedies. A full refund was issued to the customer upon confirmation that the goods had been collected. We apologise the collection took longer than expected.

Sacha Pilkington´s profile

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Sacha Pilkington
Reviewer
Male, 1977
Whitchurch, United Kingdom

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