Vince´s profile

Reviews (2)

Camera Exchange Store

Highly recommended

The service was quick, efficient, professional and I got a better price for my camera than on other websites: I would definitely use again and I highly recommend this website.

Customer experience could be improved but the end result is excellent

I am extremely pleased with my watch, which arrived earlier than expected and exactly as described in pristine condition. I was very pleased to see that it came in its original Omega box and that all the relevant documentation (manufacturer's warranty, chronometer certificate) was included as well. No difference from buying it in a shop.

My only criticism (explaining the Good rather than Excellent rating) is on the customer experience, which I think could be improved. The website doesn't look professional to me and I was very anxious about spending that much money on a website looking barely secure. After having made the payment online, not receiving any detailed confirmation email wasn't reassuring either. The help and reassurance I received from Customer Service was limited and I had to chase to get the required confirmation in writing.

So, all in all, the end result (a fantastic watch at a fantastic and unbeatable price) is excellent but the customer experience could be improved.

Hopefully, you will find this review constructive: based on my experience, I would definitely use your services again and recommend you to my friends. I think that a lot of potential clients may be reluctant to buy a watch from you because of the points I described above and, hopefully, they are quite easy to improve to make the service excellent.

Vince´s profile

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United Kingdom