Having shopped around i found that Luxury Nook were both Good on Price and helpfullness with Stephen. How ever when confirming with him that by using standard delivery the items ordered on Wed 24th Aug would arrive on Wed 31st Aug he Quoted YES Delivery is 4 days. I ordered, Payment was taken, i was given an order number, Next day i received an e-mail, goods despatched. Website says Status processing order ? I rang on 26th, told goods despatched and given telephone number to contact the delivery company to arrange date. I rang delivery company and confirmed delivery for Wed 31st Aug. Wed 31st Aug i rang Delivery company, given another number and told to ring their local depot, then given a mobile number to ring the driver. Driver had no delivery for me. Told to ring local depot, local depot said order not received, ring main depot. Main depot said would trace and get local depot to ring me. Looked at luxury Nook website order still says status processing order. Rang luxury Nook who say should be delivered today. While on phone to them, the local delivery depot ring me says can see the items but not due to be delivered for another FOUR days. Tell Luxury Nook to either refund the money and arrange to have them returned to them selves or to make sure that i have them delivered today as per original order and conversation. Tell the delivery company to sort out delivery with Luxury Nook. twenty minutes later received call from local depot will be delivered within 2 hours. Goods received, But fitting instructions were for shower screen and not for shower screen with return panel, bottom fixing plate missing from shower screen, did not know if this was because of return screen or if return should have had a fixing plate too ? so used clear mastic to hold in place.
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