Sarah Alstead´s profile

Reviews (3)

Bloomindelightful

STAY AWAY. DON'T WASTE YOUR MONEY

I've ordered 2 lots of flowers from here. First lot were lovely and arrived on time.
Second lot arrived on time however they died really quickly. The petals on the roses were brown (probably where they had been frozen or stored). These were sent to my Mum, and even SHE phoned the company to complain (without me knowing). Don't bother calling the company as you will be on hold for the whole morning listening to a recorded message telling you that your call is important to them! After 20 minutes of that I lost the will to live and sod the dead brown flowers!
AVOID AVOID AVOID

Pixmania

Don't bother. Shop around and find another supplier.

Item never received due to the useless (ironically called) Home Delivery Service.
Courier wouldn't deliver to a neighbour when I wasn't able to sit by the front door for 2 days. Depot was so far away it was in a different time zone.
'Customer Service' at Pixmania is non existent. The automated phone service refuses to acknowledge my number (after about 7 minutes of deliberate time wasting drivel) so then I'm cut off.
In the end I had to wait for my item to be returned to Pixmania and wait for a refund.

My advice? DO NOT USE PIXMANIA. Unless you can guarantee that you can sit by your front door for the whole of the estimated delivery day. And forget about any toilet breaks!!

25 September 2012

Reply from www.pixmania.co.uk

Hello
I am sorry that you have had problems with the delivery of your order. Unfortunately once the order has gone into preparation we are unable to change the delivery address however we will do everything we can to ensure the delivery is made to the original address so you will have no need to collect it or we can arrange a return to sender should the original address be no longer suitable.
Please do not hesitate to contact me on rachel@pixmania.com with your order details so that I may try to help you with this enquiry.
Best regards
Rachel
Pixmania Mediator

Gadget Panda

Brilliantly Easy and Efficient!

I am so impressed with how efficient and easy the whole process was, communication was good so I was always aware of each stage of the process, and then the money was in!
All in all it took less than a week.
Thank you very much!

Sarah Alstead´s profile

profile image of Sarah Alstead
Sarah Alstead
Reviewer
Female, 1969
United Kingdom

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