I placed an order on 7th June having the impression from the web page that the item was in stock and delivery would take 3 days. My card was debited immediately but 4 days later the item had not been shipped. I then cancelled because I was going to be away from home. I had to e-mail them twice to get the order cancelled. They responded finally saying that a refund could take up to 30 days - they had already had my money for 5 days. My credit card company says that a refund takes a maximum of 5 days, so WAE+ are just keeping the money. Today, the 24th June and still no sign of a refund so I am now disputing the original card transaction.
In my experience they have been one of the worst online suppliers and I would not buy from them again.
UPDATE: It's the 23rd July today so 40 days have passed and still no sign of a refund. They are now in serious breach of consumer legislation which requires refunds to be paid within 30 days.With so many people being ripped off in this way, it suggests these people are primarily in business just to separate you from your money - not to supply goods. I have complained to Trading Standards.
It ordered a UK laptop power supply but they shipped an EU version with an EU plug. The item is advertised as a UK product andf it is invoiced as such. I have been unable to get the company to even respond to my requests to change the product for the one I ordered.
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