I tried these guys once, fortunately paying through PayPal so did not have trouble getting a refund. I have tried again as they have stuff I want. Again they have debited my PayPal account immediately and my order now shows "awaiting picking".
Not sure at this stage if this order will work. Will update.
However, do not attempt to purchase from them unless through PayPal / credit card or some other means of getting your money back.
This company VERY quick to take payment - and not at all so quick to deliver. In addition no one seemed to know anything about my delivery and I sat waiting with online chat for a full 5+ hours until they shut down without saying anything. Customer service needs a bomb put under it in the hopes of elevating itself - even a fraction would be better.
I have ordered twice. I had a bit of confusion the first time in terms of delivery charges so had to telephone the office.
The staff are very helpful, and now that I understand the web site, I shall continue to purchase from this site.
The ordering and fulfillment of the order is easy, quick and efficient.
I did not receive what I ordered for a long time. I sent 2-3 emails asking where the product was. Now, over a month after my bank card has been debited, I telephone to find that my order has "been lost in the post". In addition, the company is awaiting delivery of my item and will not despatch for a further week!
I cannot understand why the company has never responded to my emails - and when I telephoned I got through to something like a call centre who could not actually do anything.
I do not rate this company in terms of efficiency but cannot, as yet, comment on their product.
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