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Reviews (2)

Fasthosts Internet

Do Not Use Fasthosts : Customer Service Non existant even for a 10yr customer

I have used fasthost for my dedicated server for the past 10yrs. When it came time to upgrade my server, i started shopping around for another provider as fasthosts had proved problematic to deal with when problems did crop up.

A smooth talker offered me an upgrade at half price, provided i take a 12 month contract.

I just received my invoice (after a 2 month battle to transfer site to new server ..... yes i said 2 months) and guess what ..... no discount.

On quering this, they say it was a misunderstanding and it applied to the old server ..... oh right, well why would i want a discount on the old server when it would be defunct in a couple of days after transfer, and if there was a 12 month contract, i should still have the old server ... correct.

Fasthost is just plain crap and if they treat a customer of 10yrs like this, how would they treat you ?

I cant prove this, but this trustpilot score seems unusually high, considering google reviews is 1 out 5 for fasthosts and yell also shows very low scores..... fishy, yes, but thats fasthosts for you

Akin Olagbaiyeand Gerard Campbell found this review useful

27 February 2014

Reply from Fasthosts Internet

I'm really sorry to hear about the issues you've had and would like the chance to try to put this right. Please could you edit your review to include your ticket number and I will get an agent to review your history and contact you.

Kind Regards,
Donna

Dodson & Horrell

Great Dog Food

My loves the chudleys brand that is sold online, he looks healthier, even the neighbours commented. Wanted to say thanks

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Chefs World
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Male, 1972
Brigstock, United Kingdom

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