Golf247

Watch out for golf247!

I ordered 4 golfclubs and an umbrella from golf247, after receiving
the goods I noticed that a wrong umbrella was send and that on one of the clubs the had a stiff shaft instead of the ordered regular (so 2 out of 5 items incorrect). Mistakes can be made of course, but since the little S-sticker (for stiff) was removed carefully from the clubhead wrapping (a sticker-shaped hole on the exact spot the R-stickers were on the other clubs was the silent witness for this) , I had a feeling this was done deliberately.
I asked 247 to replace with the right goods, and was told the correct goods would be shipped the same day, requesting me to return the faulty goods. I was not really surprised to never receive anything.

03 October 2011

Reply from Golf247

The club was sent out as a mistake. We are not going to send 3 regular shafts and one stiff, and hope that the customer doesnt notice. The club we sent out by mistake was a custom club from Cobra, so does not come with a "S" or "R" sticker on it.

When we were informed of the mistake we asked for the club to be returned, and we would send out the correct one, and pay for the return costs. As yet we are still waiting for the club to be returned.

The customer refuses to return the club, so how can we rectify this?