Karen Pearson´s profile

Reviews (2)

www.118golf.co.uk

Excellent

Great service, order put in on the Sunday, delivered on the Wednesday, couldn't ask for better

iflorist

zero rating..........but had to give 1 star to rate

Having made my order on the 5th Sept to have it delivered on the 8th I was very disappointed that by the 15th Sept it had not been delivered. Spoke to Pixie the same day via Live Chat and she promised that an upgraded bouquet would be sent on the next available delivery. This is now the 21st and still nothing. I have been told today that they will try to resend it. AN ABSOLUTE DISGRACE.
To rub salt into the would I was offered a £10 discount voucher to be used on my next oreder. I WILL NEVER EVER USE THIS COMPANY AGAIN. 2.5 WEEKS SINCE I MADE THE ORDER AND NOW FAR TOO LATE FOR THE SPECIAL OCCASION IT WAS MEANT FOR.

21 September 2011

Reply from iflorist

Hello Karen

Many thanks for leaving your review, we value all feedback!

I have done a full investigation into your order and it appears that due to the remote location of the recipient that our courier have experienced a delay on your original order, and the subsequent orders we've raised as replacements.

I have organised for a florist to make a hand delivery for you this afternoon and also have refunded your credit card for the whole amount.

Please accept our sincerest apologies for the failed deliveries.

Yours

iflorist

Karen Pearson´s profile

profile image of Karen Pearson
Karen Pearson
Reviewer
Female, 1961
Canonbie, United Kingdom

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