I gave this company one star because 'zero' wasn't an option. Stay away from this company! The 'engineer' they sent out to our flat in Edinburgh (from Appliance Technical Services) was unprofessional, clearly unqualified and unable to repair our washing machine. The engineer lied on several occasions and after no attempt to repair our machine, reported it as 'no fault found, job done'. The 'customer service' showed no interest in this and, after several phone calls and emails they still charged us £45 for the call out. Terrible service. Avoid the headache!!
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