lizzy´s profile

Reviews (2)

Myhermes

Did they swim across with my package?

Well so where to begin, story started about 2 months ago when I decided to preorder a game. This is a big game this year and I preordered it so I would get it on the day of release.

Coming up to the release date I thought that I would log on to my play.com account to learn that my item was dispatched on Thursday with the status "12/11/2012 14:05 Hub Sorter Receipt Scan " so I was thinking GREAT its going to arrive on time! Release day came and went, and no game. So I decided to track it again, to learn nothing had changed!!! 2 days pass, 6 days from original dispatch date had now passed and things started to roll. It told me now that the courier had it, so great I thought that it was going to come today, but still nothing... So I checked again "14/11/2012 08:34 Not Delivered - Damaged Parcel " not what I was expecting to see. So I rang Hermes and they said that they could not speak to me, so I rang play.com whom rang them, I was then to here that my parcel had been drenched and was dripping wet. I have now asked play.com to ask them to deliver the item nonetheless as I want to see how damaged it is as it is now sold out everywhere!

This is now as far as I have got, but 2 things I have learnt from this;
1. Do not use My Hermes! They are cowboys.
2. If they say your parcel is "Hub Sorter Receipt Scan" it is infact in a bucket of water!

boohoo.com

unhelpful emails, unclear instructions

i purchased a £80 coat, quality was not the same as shown in photo on website!, i emailed boohoo to cancel my contract so i would not be charged a restocking fee & refunded my postage, i recieved a unhelpful automated email in return, telling me the exact same thing as quoted on the website, not anwsering my question (did i need to request a return if i had cancelled my contract?) & not telling me if it was succsessful or not! very confusing. NOT HAPPY!

23 September 2011

Reply from boohoo.com

Please accept my apologies that you have had an issue with the response you received to your e-mail.

I can assure you that the only automated e-mails sent from BooHoo.com in response to a customer query are those that state we will answer your query within 1 working day.

Our customer services team do quote the clause within our Terms & Conditions regarding the cancellation of contracts with BooHoo.com, if you found this to be unclear I apologise again.

To clarify, in order to cancel the contract on an order with BooHoo.com customers must contact us in writing within 7 days of receiving the parcel to state this request. Logging the returns online (or requesting our customer service team log them for you) does not cancel the contract and will mean that, where applicable, the re-stocking fee and delivery charge will not be refunded. Written notification of the contract cancellation can be made via e-mail or via post to the address provided on the Contact Us page at BooHoo.com.

I hope this clears the matter up for you. Should you require any further clarification, please contact our customer services team (customerservices@boohoo.com) quoting this reply and your order number and they will look into this matter further for you.

lizzy´s profile

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lizzy
Reviewer
Female, 1991
cumbria, United Kingdom

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