Well so where to begin, story started about 2 months ago when I decided to preorder a game. This is a big game this year and I preordered it so I would get it on the day of release.
Coming up to the release date I thought that I would log on to my play.com account to learn that my item was dispatched on Thursday with the status "12/11/2012 14:05 Hub Sorter Receipt Scan " so I was thinking GREAT its going to arrive on time! Release day came and went, and no game. So I decided to track it again, to learn nothing had changed!!! 2 days pass, 6 days from original dispatch date had now passed and things started to roll. It told me now that the courier had it, so great I thought that it was going to come today, but still nothing... So I checked again "14/11/2012 08:34 Not Delivered - Damaged Parcel " not what I was expecting to see. So I rang Hermes and they said that they could not speak to me, so I rang play.com whom rang them, I was then to here that my parcel had been drenched and was dripping wet. I have now asked play.com to ask them to deliver the item nonetheless as I want to see how damaged it is as it is now sold out everywhere!
This is now as far as I have got, but 2 things I have learnt from this;
1. Do not use My Hermes! They are cowboys.
2. If they say your parcel is "Hub Sorter Receipt Scan" it is infact in a bucket of water!
i purchased a £80 coat, quality was not the same as shown in photo on website!, i emailed boohoo to cancel my contract so i would not be charged a restocking fee & refunded my postage, i recieved a unhelpful automated email in return, telling me the exact same thing as quoted on the website, not anwsering my question (did i need to request a return if i had cancelled my contract?) & not telling me if it was succsessful or not! very confusing. NOT HAPPY!
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