Very straight forward transaction, great communication I would purchase from this company again fast delivery also,
Had van booked in for oil change at Newton Abbot, Devon, turned up at garage staff knew nothing about my booking, they said they didnt do vivaro size vans because of the head height of the building when the vans in the air, they didnt have a oil filter in stock so would have to get one this would take over an hour to get, got them to ring online booking so i could complain & the person on the other end of the phone was as much help as a bucket with a hole in, eventually due to the lads that work there the job got done couldnt fault the staff there they bent over backwards to make sure i got my oil change,
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We apologise that you did not receive the level of service that you expected and assure you that the booking was completed online and it was just a misunderstanding about your actual vehicle type as you gathered when you arrived there.
Please to hear that the staff at the branch did bend over backwards to get this sorted for you.
Kind regards
National Online Team