A week ago (Friday 16/11/12) City Link collected a guitar amplifier from an EBay seller in Aberdeen on my behalf. It was fully tracked and can be seen on ther website as arriving at their Epsom depot early Saturday morning. It was shown as being scheduled for delivery on Tuesday 20th, not exactly next day but acceptable so I thought. Tuesday 20th came and went and the package was still showing as being 'in our network'. I contacted their 'call centre' (note: it's certainly not a helpdesk!) thinking maybe there was a delay in delivery, only to be told that it was 'probably lost'. Three days and three phone calls later the package has still not been located and nobody from City Link has ever bothered to call me. I've been informed that I can't contact the depot directly (as 'they have other things to do' - like selecting their Xmas gifts presumably). Now if the package was small and light I could maybe believe that it was genuinely lost however the amplifier is in a 50cm square box and weighs over 25kg! Packages that size do not simply disappear nor do they get easily lost. In summary, draw your own conclusions as to what 'lost' means, and when packages are 'lost' City Link really couldn't care less... If you are reading this please tell anybody considering using a courier service NEVER to use City Link. You have been warned!
Described as secondhand but I was still disappointed that the base was covered in (very) sticky velcro and that the battery holder was completely missing (the battery was held in place with masking tape and fell out immediately I turned it over to use!). Could be that I just didn't read the description properly but its not possible to check after purchase (unlike the good old 'Bay) as the item isn't listed on the website after purchase.... Probably won't buy or recommend pre-used items from you again. Sorry
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