i had my oil changed,oil all over my engine cover,no attempt to clean it up,was told a number of times it will be ready in half an hour (never was!).I then had the operative trying to sell me tyres.C'mon don't need the sales pitch,clean the mess up that you made and be honest with your customer's in the time frame allocated for the job.
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We apologise that the level of service you expected was not up to the standard that we usually deliver and appreciate the feedback. This will contribute towards the improvement we make to our services.
We will take this up with the regional manager in charge of the branch you used.
Kind regards
National Online Team