Andrew J´s profile

Reviews (4)

Big Dog World

Good Products, Reliable Service

Keeps my dog supplied with what he needs.

Buggy by return

Having selected the item that I wanted on their website, I then spoke to Tom to check stock levels. He was very helpful and within 15 minuttes phoned back with an assurance that the particular item that I wanted was available. A number of e-mails were sent to me as the various stages of pick/pacl/despatch were completed and the item arrived 24 hours later. Great service.


Good products, shame about the fittings ...

I bought a pair of Galvanised Heavy Reversible Gate Hinges and a Ring Gate Latch. Both items were well up to expectations, but the fittings were not to the same standard. Only one set of bolts and screws was attached to the hinges, and the screw were of a soft material where the cross slots deformed under pressure. The screws for the latch were similar, but worse - the heads snapped off. Fortunately, I was able to substitute suitable replacements from my own stocks. Shame, the main items were great ...

13 August 2012

Reply from IronmongeryDirect

Dear Mr Jones

Thank you for taking the time to give us your feedback.

I am sorry to hear that the fixings received with your last order were inferior and following your feedback we have investigated the stock we hold of this product.
We had stock from two different suppliers of this product and it was changed due to a quality issue so the new stock going forward is much better.

I would like to apologise for any inconvenience we may have caused you.

Kind Regards

Dorothy Jones
Customer Services Team Leader


Great product and very efficient delivery

I needed cheap (but good) inks for a twelve year old printer, and MoreInks came up with the goods.

Andrew J´s profile

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Andrew J
United Kingdom