katherine swann´s profile

Reviews (1)



I wish I had read these reviews before I purchased from this company.

I ordered several cartridges back in April, one was faulty and leaked all over our printer. Upon calling to get a new one sent out as we had no other cartridge I was told that I would need to return this one for investigation and a new one would be sent out. It took 3 days to receive a new one - all seems to be ok now with this cartridge.

2nd problem - out of the same batch another cartridge was faulty and again leaked in our printer. I called to go through the rigmarole of arranging a collection and then for them to send a replacement, it is now over 2 weeks since I called and they have still not sent me a replacemnt. It took them 4 attempts to collect the product, each time blaming the courier for a no show - they gave the courier the wrong address on one occasion, meaning the driver rejected when the product wasn't there. It eventually got picked up from the right address but I have since received an e-mail to say that they are despatching the new one today on a 3-5 day courier but again to the wrong address. I telephoned to explain and they now have the right address - fingers crossed that they will deliver to the correct address and tomorrow not in 3-5 days.

Upon typing this I have just received another e-mail from them, advising another delivery address and different product, upon calling I was advised that this had been sent in error and that my order will be with me tomorrow.

The customer service, never mind product leaves a lot to be desired - they may be cheap but there is a reason for this - be aware and stay away!

In hindsight I wish I had paid a little more for better service and product - now found a really good company with excellent customer service and product in Chesterfield!

katherine swann´s profile

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katherine swann
Female, 1980
United Kingdom