I have used Function18 on probably 20 or so occasions and the service is exactly the same time and again - excellent. On the rare occasion I have had to return an item the process is simple and there's never been any quibble at all.
Ordered some (in stock on the website) Adidas Tour 360's 12/6/09 and some new Pro V1's. Six phone calls later, 3 emails and 18 days - still NOTHING!!!!
Appalling service from them. Spoke to some woman there who said she'd enquire and get back to me, surprise, surprise, still nothing.
I've been trying to cancel the order as paid by Paypal I can't even inform my debit card company to chase up the transaction as I believe it's been long enough now to warrant fraud!!!!
Please, please do not use these people.
Nicky Black found this review useful
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