S J Panikkar´s profile

Reviews (2)


Good Value

Good shopping experience. Good value for money and good availability of all products.


Horrendous experience. Customer service with no accountability

A VERY HORRIBLE EXPERIENCE ALTOGETHER. The item - a SONY Playstation PS3, did not arrive on time. I then cancelled it as there was no attempt from the courier to bring it to my address for almost 4 days of item reaching the local office. More than a week after I cancelled the order and was supposed to get my refund, the courier suddenly appears at my doorstep with the partially torn cover and says he is not responsible for taking it back. I accepted the item as there was no guarantee that I would get my money back in any kind of reasonable time. All this despite the numerous phone calls I made to both the Dixon customer service as well as the Yodel couriers and the additional worry and pain of not knowing as to what was happening. Each time I was promised by numerous employees of Dixons that they will promptly look into it and have cancelled the order and the refund would be given as soon as the item reaches them !! ALL BIG LIES !!! Never again...I am posting this as a warning to anybody contemplating buying from them!!

S J Panikkar´s profile

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S J Panikkar
Male, 1973
Preston, United Kingdom