Sunnysuffolk´s profile

Reviews (8)

MattressOnline.co.uk

Did exactly what they said they would.

Very pleased with the mattress, very comfy, arrived within delivery slot given. Would use again.

SerenataFlowers.com

Perfect

Look fab and arrived as expected.

Just Eat

Clunky interface

Its a great concept and they seem to have lots of businesses on board but the website ordering process isn't good.

Very confusing and doesn't leave you 100% confident you've ordered.

09 October 2011

Reply from Just-Eat.co.uk

Hello Claire,

Thank you for your review and positive words. We appreciate all feedback especially that relating to our website and ordering process as we are continuously developing and evolving these aspects of our service. I am sorry you feel you cannot be confident when creating an order on Just Eat.

We have always had the following steps in place to ensure you can be confident in placing an order. When you first create an order, the items you select appear in a column on the right-had side of the screen. When you are happy with your selection, you can check this list before clicking 'Order Now' which will lead you to the 'Order Details' page. On this page you can once again check your order is as you wish. It appears on the the left-hand of your screen and you can, if required, add any additional items to your order. Again when you are confident your order and delivery details are correct you can 'Proceed' to the next page. On this 'Payment' page your order is listed for the final time on the left side of the page so you can confirm the amount before you select your payment method.

This final order is the order you will see on your order confirmation email.

We have been made aware of some issues effecting users of Just Eat on mobile devices regarding the presence or absence of items in their order. Our technical team are working to resolve these issues and we do in fact have a mobile app in development which should eliminate all potential issues.

If you have experienced an issue creating an order I am interested in investigating further to find out why this was the case. You can email me at the address below if I can be of any further assistance.

Ruby Smith
Just Eat Social Media

Email: ruby.smith@just-eat.co.uk




Boden

Happy Shopper

Great customer service.

I love the bolder style that you get from Boden, and the way that everything is nicely wrapped.

My only complaint would be that items are often not in stock!

Quidco

Use it for everything

I've been using the site for a few years now - and have saved a small fortune with the cash back. I go out of my way to find sites that have a quidco deal now (after hunting around for a good price in the first place).

Great value for £5 a year!

Moneysavingexpert

I love this site

I love to browse the site and picking up the latest money saving tips from Martin.

Allfancydress

Happy Halloween.

My order was delivered very quickly, I was impressed with the prices on the site (along with the fact that they actually had the items on the site in stock). Having been let down by other sites who didn't stock the items on the site it was refreshing to find a site that could genuinely deliver on their promises.

It was easy to complete the checkout thanks to the Facebook login.

I will be recommending the site to friends and other mums at school.

Waitrose

Brilliant Delivery Drivers

Waitrose should be very proud of their delivery drivers - they're friendly, well mannered and courteous. Everything my Tesco delivery man wasn't!!!

Sunnysuffolk´s profile

profile image of Sunnysuffolk
Sunnysuffolk
Reviewer
1979
United Kingdom

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