I ordered 2 batteries and got them. Part number on my original battery matches my part number on my invoice- but the two batteries was way to wide to fit in the model of UPS I have. There was no part number on the batteries. I called and Lily Torres answered and told me it should fit, I told her it is at least an inch to wide.
We went around and around with - they should fit- but they don't. She was rude, short tempered, said there was no possible way they shipped the wrong item. Totally my fault. Worst service ever. EVER.
She kept saying it is a 12 volt, 12 amps- should fit. Stupid!! Those are not dimensions.
They want me to pay shipping back to them and a 15% restocking fee. Total rip off. I will never order form them again. I am going to just dispute the charges. You can't fit a 4 inch wide battery in a 3 inch wide spot. They cannot seem to understand that.
They rely on customers just eating the costs and saying it is not worth it.
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