George´s profile

Reviews (3)

Expedia.co.uk

Do not touch Expedia

Booket one week accommodation in Rio de Janeiro through Expedia.co.uk. The write-up and information on the accommodation was excellent so we felt confident of an excellent time in Rio de Janeiro. My wife as pregnant at the time, so we wanted somewhere close to amenities and her Portuguese school in Ipanema.

We arrived at the hotel to find that it was, in fact, a flat with two rooms that were let out to paying guests (and all this through Expedia!). Many of the hotel descriptions were false. There was no double bed, only a day bed with a pull out bed. No safe, dirt all around, no en suit facilities - had to share communal bathroom. Made a complaint to Expedia by phone shortly after arriving at the "hotel". They spoke to the owner while I was on the phone with them and advised that I should find alternativa accommodation in the middle of the night and with a pregnant wife!

As we had chosen the "hotel" due to its location and convenience, we decided to stay there and await for our complaint to do the rounds inside Expedia and in hope of a refund.

After over 30 days waiting, this is what we received from Expedia:

' Reference Number: X114784111

Thank you for choosing Expedia.co.uk

Since receiving your complaint regarding the Ipanema Copa Rooms, I have contacted the property with regards to the issues you have raised.

They have offered to change the rooms but you have declined this.

With regards to this particular hotel, unlike our Expedia Special Rate Hotels, we do not have a room contract with the property and our website is used as a portal by the hotel to facilitate booking. This is why payment is taken by the hotel directly upon check-in/out.

I regret that my response cannot be more favourable and hope that, despite your recent experience, you will continue to use Expedia.co.uk for your future travel arrangements, hereby allowing us the opportunity to restore your faith in our company.

I trust our position in this regard has now been clarified.


Regards,

Edgar Gorospe Jr.
Tier 3 Senior Research Specialist
Customer Relations Department for the U.K. and Ireland '

I am a very regular business traveller to Brazil and have almost always booked both hotel and flights through Expedia.co.uk, but I won't touch them again even with a barg pole. They are very happy to take your money, but will abandon and leave you high and dry and the first sign of problems. They are not to be trusted.

You have been warned.

Regards,

George

Expedia

Book with Expedia at your own peril

Booket one week accommodation in Rio de Janeiro through Expedia.co.uk. The write-up and information on the accommodation was excellent so we felt confident of an excellent time in Rio de Janeiro. My wife as pregnant at the time, so we wanted somewhere close to amenities and her Portuguese school in Ipanema.

We arrived at the hotel to find that it was, in fact, a flat with two rooms that were let out to paying guests (and all this through Expedia!). Many of the hotel descriptions were false. There was no double bed, only a day bed with a pull out bed. No safe, dirt all around, no en suit facilities - had to share communal bathroom. Made a complaint to Expedia by phone shortly after arriving at the "hotel". They spoke to the owner while I was on the phone with them and advised that I should find alternativa accommodation in the middle of the night and with a pregnant wife!

As we had chosen the "hotel" due to its location and convenience, we decided to stay there and await for our complaint to do the rounds inside Expedia and in hope of a refund.

After over 30 days waiting, this is what we received from Expedia:

' Reference Number: X114784111

Thank you for choosing Expedia.co.uk

Since receiving your complaint regarding the Ipanema Copa Rooms, I have contacted the property with regards to the issues you have raised.

They have offered to change the rooms but you have declined this.

With regards to this particular hotel, unlike our Expedia Special Rate Hotels, we do not have a room contract with the property and our website is used as a portal by the hotel to facilitate booking. This is why payment is taken by the hotel directly upon check-in/out.

I regret that my response cannot be more favourable and hope that, despite your recent experience, you will continue to use Expedia.co.uk for your future travel arrangements, hereby allowing us the opportunity to restore your faith in our company.

I trust our position in this regard has now been clarified.


Regards,

<Name Removed>
Tier 3 Senior Research Specialist
Customer Relations Department for the U.K. and Ireland '

I am a very regular business traveller to Brazil and have almost always booked both hotel and flights through Expedia.co.uk, but I won't touch them again even with a barg pole. They are very happy to take your money, but will abandon and leave you high and dry and the first sign of problems. They are not to be trusted.

You have been warned.

Regards,

George

Inter Spares

Part never arrived, refused to process refund, kept another item returned without refund

I orderED a motor for our washing machine in July 2011. The motor arrived within a few days. The engineer then realised that I needed to order a control modules as well, which I promptly did given the good service I had had from Interspares thus far.

The module never arrived, and after trying to speak to Interspares's customer service department on the phone (countless messages left) and by email, and out of sheer frustration I went out and bought another washing machine.

I continued trying to contact Interspares to arrange the return of the motor and a refund but never go a reply. Their customer service extension is never manned, it seems, so I then tried choosing the sales extension, and that was when I spoke to a lady called [name removed], who after hearing my account instructed me to return the motor for a full refund and said that the part that had not been delivered would also been refunded.

I posted the motor back to them on [name removed] instruction and was expecting a refund. Several weeks went past and I eventually called my credit card company to enquire if a refund had been received from Interspares. No refund had been received, so I once again started attempting to contact Interspares.

I eventually spoke to [name removed], who appears to be the big wig in the company. He first said that they had not received the motor and that I was not acting in good faith. I then managed to find the certificate of posting and called him back the following day. By then, he confirmed that the motor had been received but because it had been bolted on to the machine, but never used, they would not refund any money to me. I tried to explain to [name removed] that the part was only returned because I did not receive the module and that after waiting for about one month I felt that I had waited enough and went out and bought another machine.

Simon said that their terms and conditions clearly stated that parts that had been fitted but not used would not be refunded. I checked their T&C and found nothing to that effect. He also promised that a refund for the part that never arrived would be made. After waiting for about one month, I contacted them again as I still had not received a refund and was told that it would be done there and then. I have now received only a partial refund because they saw fit to deduct the cost of returning the motor to them from the refund for the part that was never delivered.

So not only am I out of £92.00 paid for the motor, but they also took over £11.00 from the refund that they did process. I was instructed to use their Freepost returns service which now they have charged me for.

I will file a claim in the Small Claims Court and report this company to Trading Standards. I advise everyone out there not to deal with this company or with [name removed]. They are not serious and are out to rip people off. I wish I had read the reviews on this company before ordering anything from them. YOU HAVE BEEN WARNED. DEAL WITH THEM AT YOUR OWN PERIL! Do your homework and search for reviews on this company. I wish I had done that before I had any dealings with them.

George´s profile

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George
Reviewer
Female, 1966
London, United Kingdom

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