Sam´s profile

Reviews (5)

Pet Supermarket

Slow delivery

I had to call to get the order speeded up. Some of the items marked as in stock weren't . but they didn't tell me, even though I had paid for priority delivery. In fairness, they refunded it, but only when I called to find out what was going on.


Big company prices, small company service.

Excellent service, advice, aftersales care and quality of product.

Would use again and gladly recommend.


Can't fault their friendliness, but are they a wolf in sheep's clothing?

Ordered an ottoman. Substandard quality, presumably by asking a low quality manufacturer to replicate their original blueprints. Complained and returned item for full refund to include shipping. Was given a £25 voucher. All this bought me was a bog brush. This arrived and was worth about a fiver. I'd seen better in the supermarket. So I complained about it and unexpectedly they gave me another £25 voucher. The same one in fact, such that I couldn't order anything with it. After some time, they worked this out and gave me another voucher. With this, I bought some soap dispensers. Within a month os use the dispensing end has in both instances rusted and the seal is broken on the other such that it oozes soap. Made purportedly saves you money by buying high quality products from the manufacturer. I can't see them having done too much erstwhile research. Made? Madoff (sic), perhaps.

12 April 2013

Reply from MADE.COM

Dear Sam

Thank you for the feedback regarding our products. Although it is disappointing to read that the items you bought were not of our usual high standard, your comments will help us grow and improve.

We like to pick our manufacturers based on their strengths and expertise and who will be able to provide the best quality products, but of course, the real test of any product is living with it.

Please rest assured, your comments do not fall on deaf ears, and they'll be forwarded to our product team to make sure that we learn and make things better in the future.

If you would like our customer service department to take a look at the items, please get in touch via or 0845 557 6888 and we will get this resolved for you.

Kind regards


Really impressed

Great quality products delivered quickly. Thanks.

Pediwear Shoe Centre

Highly recommended

The thing that stood out was that they answered my 'order comments' quite quickly by reply on email, which is so rare these days with online purchasing. A personal touch, much welcomed.

Sam´s profile

profile image of Sam
Male, 1980
United Kingdom