The sofa I ordered arrived late afternoon with a few pieces broken. I phoned customer services and they agreed to send out a replacement. It arrived at 9am the following morning and my husband (who's quite handy at DIY) spent most of the day putting it together! The reason it took so long is that the instructions are awful. HOWEVER, it is a really excellent sofa - just what we were looking for: smart, stylish, and every bit as good as sofas costing at least four times the price at expensive furniture shops. Nice and firm too, with a good high back, instead of the saggy and unsupportive sofas you get at high street stores. Thanks to the excellent customer service for replacing the broken sofa so quickly, we are very satisfied customers. I will definitely recommend Nabru to my friends.
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