Ordered a whole load of stuff from this company on the Saturday afternoon of the bank holiday, all delivery is free and I didn't expect to receive anything until the end of the week.
Had plenty of email communication and Got to work on tues and the box of items was already there! Very fast del and great selection of products at low prices I will definitely use for future hen nights!
Probably closer to 2.5 stars but i cant give this! My experience certainly hasnt been as bad as most on here but it wasnt great.
No text as promised the day before to inform me of time slot so had to log on internet to get given this after 9pm the night before.
It did arrive well within the time slot, but the delivery men dumped the fridge freezer i the kitchen then left, i then registered they had left the appliance fully packaged when the website clearly states every delivery will be unpacked and the packaging taken away. So instead of two men taking 5 mins to do it, I then had to stuggle on my own with a large fridge freezer to try to remove all the packging including underneath which was not fun and am now left with a pile of plastic and polystyrene in my car as our local tip only opens for 3 days.
Not terrible but not the service described and a big inconvenience to me. Have emailed to complain but not holding out on reply judging by the reviews below.
After a bad experience with this company i was reluctant to use again, however after the owner emailed me herself with her apologies and offering a goodwill gesture and assurances the operative who i dealt with is no longer working in customer services, i have had my faith restored in this company. My previous dealing was obviously a blip and after using them prior to that with no issues i was more than happy to use again.
I have ordered items from them and after looking at the site there are plenty more things i will be ordering in the next few weeks! Am very happy with the service offered and will be recommending to friends!
Ordered rose trough for my mum for Mothers day, never turned up. Luckily i was spending the day with her as she lives 130 miles away, if i hadnt she would have spent the whole day believing i hadnt bought her anything, I finally rang M & S at 7pm to be told the flowers were sent to wrong depot, but they hadnt bothered ringing to tell me this so i'd know and could have got something else for my mum. Was promised delivery for Monday and told to ring for compensation for missed Mothers day, rang monday afternoon to be told they werent out for delivery then either! Told i could get them for Tues, i argued they'd now be half dead when they arrived. Lady tried to place reorder but item was no longer available. Ended up fully refunding me and sending an alternative flower arrangement to my mum which arrived the next day. She did love them but the whole service, total lack of communication and disregard for the fact they had effectively ruined Mothers day for me did not redemm them much. A simple call to say they flowers would not be delivered would not have been hard. Did appreciate the lady who helped me and sorted the refund and new order but i would not use them again for flowers for an important occasion.
Carolyn McV found this review useful
Been looking at items on this site for ages but never ordered. Got 2 dresses yesterday, ordered 10pm last night, used a code for free delivery which even offered free next day delivery, were delivered to me at work bu 2pm today - i call that very good service! Constant text/email updates on status of parcel which was great also. Im either 10 or a 12 and got the dresses in 12 which was good as they would have been too small as 10, love them both though, great for price and would definitely recommend!!
Site is very easy to use and quick to show prices for your mobile. The delivery envelope arrived within 2days and the payment was in my account the day the handset was received. Very simple service and brilliant way of making a bit of cash from old handsets!
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