I spent over £100 which qualified me for free next day delivery, so from the basket screen it goes to login,register or PayPal express, i choose the Paypal option which took me to their site so i could pay, I then completed the transaction. no delivery options was offered so I assumed it was next day as stated.when goods did not arrive I emailed customer services who replied saying basically that i had choosen standard delivery so we dont want to know. I then went back on the site and re-orderded through the same process with PayPal express, again no delivery option screen, so I emailed them back stating if you pay by this method it does not give you a delivery option screen and also the link on the homepage about the free delivery upgrade does not work. I was then emailed back with an almost identical email ignoring all my points raised basically saying we don't want to know.
I will never use this company again.
As has been said numerous times before dont believe the delivery times,it took 9 days for dispatch + 2 days for delivery of a mobile phone (in stock) which turned up without mains charger , still waiting 2 weeks later for the protective case ordered at the same time even though its still showing stock level at 19.
Having said all that the customer support were very good always ringing back or emailing as promised but were sadly let down by the logistics side including the courior DPD that failed to deliver next working day after waiting in all day for them, even the automated tracking system said it was on the van out for delivery. Last time I had a next day parcel from DPD it failed also telling me they tried to deliver which was a blatant lie as i had waited in all day again and they left no card.
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