I'm a regular customer and have never had any problems using the trainline until this weekend
My handbag was stolen whilst I was away in London will 4 return train tickets from London to Leeds - the train was due to leave in 2 1/2 hours
I went to kings cross and they advised they might be able to reprint my tickets if trainline agreed - nope there was nothing trainline would do so we were stranded in London without tickets and myself without any kind of cash card or credit card
Not impressed with your service at all - surely there was something that could have been done - I did by the way have a crime reference number etc
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