Tim Gordon´s profile

Reviews (1)


Poor web-site very unhelpful customer service

Ordered spare part through web-site, firstly the site was very unclear when my results came up, two very similar items were on the list but when you click on them there are no more product details to give you further information, in fact apart from the image there is no way what-so-ever of distinguishing between the items. Then when I ordered the wrong item turned up, then I was told it was my fault and the customer services representative was very unhelpful. I was told that I should have searched by 'model number' I was also told that this is how you are instructed to on the site which is not true, as there are searches for "Brand", "Model" and "Description". I didn't know my model number - like I would imagine most people wouldn't unless you are with it at the time - so searched by description and then got the wrong item as explained above.

I was given a refund but just for the item price minus delivery both ways £10.20! Since I ordered the item the price has gone up by £8 and they weren't willing to give it to me at the old price, when I originally ordered it. I found the company unwilling to accept any responsibility and very unhelpful, avoid like the plague. I'll be going elsewhere.

Tim Gordon´s profile

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Tim Gordon
Male, 1986
Coventry, United Kingdom