I have been using this site for a number of years and is actaully only one of handful of sites that I recommend to others. The flexibilty in the search on inbound and outbound times and airports is far ahead of any of the main stream travel sites. Also found it was only site that you could view direct flights to specific airports incredibly handy for long haul.
I cannot recommend this site enough it's an example of how easy and quick websites can be. Genius!
Chose Etihad many because they fly to the UAe during the day and not overnight. I can't say the whole experince was as good as some of thier rivals.
- Online checkin, frustrating that you enter all you details passport number etc but the return flight didn't retain any of those details, small but annoying when you have to walk back over the other side of the hotel to get your passport in the middle of online checkin.
- Etihad guest program when you sign up you have to specify a username, the confirmation contains your membership number but not your username and the site only accepts username for login so when you forget there is no alternative way to login such as email or membership ID.
- The fast bag drop line was on the way out and the way back both longer and slower than the non online checkin one
- Being tall the foot rest that is on the seats is just annoying it reduces the leg room and is no use to me at 6'4" when trying to use it. I ended up taking out all the magazines in the front pocket in an attempt to make a bit more space.
Saying this, food was good, no problems with the service and no delays on either end.
I'm a novice when it comes to all things technology, so trying to attempt to make my business cards online was a mission. I need not have worried the interface was easy to use and when I did get a bit stuck I spoke to customer services who guided me through the rest of it. I couldn't be more happy with the product and it actually turned up early!!
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