i took a necklace back to h,samuel in the arndale centre,which was bought for my wife 2 months previous,by my daughter, it needed a minor repair,h samuel are still selling the necklace and bracelet.i was told it would take 7/14 days as it had to go back to quality control.i stipulated it would only take 7/14 days,i was told it sometimes earlier,after 13 days i rang them,to see if it was back,i was then told it takes 6/8 weeks??.i then contacted the cust/services,and put it to them i was'nt told at the time it would take 6/8 weeks.they said look at the receipt,what date does it give for collection,it was 1st /8th/09,i did'nt look at the small print.i was'nt told that at the time.i have asked for the necklace to be sent back at once. so people be warned.the way h,samuel work.whatever they tell you read what they have put on the receipt.i for one would not be buying anything else off them.they speak with fork tongues.
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