I placed a small order, but then got an e-mail they needed verification before the order could be processed. I had to send them a copy of my passport and creditcard.
There is no way I am sending those details to a random company. But when I checked my credit card account, they did take the money!
They say it takes 7-25 days to refund, which is just wrong as it took them less than a day to take the money.
I'll never order here again.
Pernille Teilmann found this review useful
Long story short: the hostel I booked was deserted and I was left alone in the dark, in the middle of the rainforest. It was a horrible, stressful experience that really wasted my day. It's been three months and I've gotten nowhere with Hostelworld. After many, many e-mails and tweets I've finally got my deposit back (first time ever a refund on my cc took more than two weeks). No apologies, no compensation for the fact that I wasted half a day of my vacation, wasted gas, and ended up sleeping in a parking lot.
As long as you don't have an issue this website works, but what is the benefit of booking with Hostelworld if they are not there for you when you encounter a problem? I hold Hostelworld responsible for what happened. They deleted my review and left the hostel on the website despite the fact that more people encountered these problems (who knows how many if Hostelworld continues to delete these reviews).
From now on I only book with hostels directly. It also saves me Hostelworld's 'service fee'. Beats me why they even charge it, I've gotten no service from them.
Jonathan found this review useful
I have lived in the US for just over 6 months now, and not being used to needing a prescription to buy contacts, I now had to.
Via Lensplanet I could order contacts from Britain, without a prescription, for a good price. I was slightly worried after reading some bad reviews and my order didn't ship within the (I think) 5 days they state. I e-mailed them and they assured me it would be sent out soon.
When I eventually got the package I got even more worried as it only contained half of the package. I e-mailed them straight away and they replied the next day saying the other half would arrive within a couple of days.
It did, and I assume the reason they sent it in two packages is customs. No complaints here as shipping was only 5 pounds.
I did not rate 5 stars as communication could have been a little better, but overall I'm very happy considering the low price I paid for my contacts.
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