Ok, the website isn't great. There are drop-down boxes everywhere, the layout is a little illogical in places, but these are the only negatives I can find with this company.
The prices are fantastic, and I did email several times and received excellent, friendly and accurate advice. Plus they use Paypal which is good. The order came through and I saved almost £120 on my Canon 600d. Very happy, and would be glad to see this company grow.
I placed an order for a Canon 600d, but after 2 days and no email confirmation, I emailed them to ask them why not. They told me the order had not gone through, and in one of the most difficult to understand emails I have ever received, insisted I must phone them. I asked them why, they didn't say. I told them to phone me. They didn't.
Eventually I placed the order with another company (Panamoz) and long after the initial contact with SLR Hut I got an "order confirmation" email. They had put through the original order despite me telling them not to. I had to ring and cancel the order. Terrible service, deliberately aimed at getting you on the phone. How an internet company can possibly only deal via the phone is unbelievable. Avoid, their low prices are bait for foolish customers.
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