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Reviews (3)

Jokers' Masquerade

Hallowe'en Order with part missing - not ideal

I ordered the Adult Chocolate Man and Adult Chocolate Helper (or Willy Wonka and an Oompah Loompah to you and I) costume plus face paint and eyebrows for a Hallowe'en party.
I paid for Next Day delivery and it did arrive the next day however, the contents on the Willy Wonka outfit packaging did not coincide with the contents. The hat was missing. Not great when the party was the next day and I didn't have time to find an alternative. The outfit pairing wasn't cheap so you'd like to think each item is checked before being despatched.
The Customer Service team has apologised and I have sent the package back (no part of the order was used at all) for a full refund but a simple error ruined a planned night out. I hope more checks are done in future so other customers don't have the same experience.

06 November 2012

Reply from Jokers' Masquerade

Hi Alison,

Thank you so much for your review, please can I take this opportunity to apologise again for this error. Unfortunately, a temporary member of staff failed to pick the hat on this occasion. We try very hard to instill in our staff to concentrate at all times but unfortunately the odd human error can happen. Please let us assure you that the relevant manager has been informed of this case to ensure a similar error does not occur again. Our records reflect that a refund has been processed and hope this rare error does not deter you from shopping with us again in the future.

Kind Regards,

Great product, speedy delivery!

I'd seen a feature in a magazine recently about back pain and Physioroom was featured at the bottom as the stockist for the balance board that I ordered. It was actually on sale on the website so I saved money, always good. It arrived really swiftly and I'm enjoying using it. Great purchase!

Time 4 Sleep

Fabulous bed, just make sure your delivery date is correct.

My ottoman bed from Time4Sleep is wonderful. We wanted a bed with storage underneath and shopped around online before decided that Time4Sleep offered the best deal. Easy to order and complete your desired delivery day. You just have to call the external delivery company the afternoon before your designated delivery day to ascertain the time slot. I called and was told it would be a day later than I requested. I'd taken a day off on purpose. Time4Sleep did apologise as it was their error when they set the delivery date and they couldn't physically get my bed to me on my chosen date. It was a day late but did arrive at 8am and the two delivery men brought it up to my first floor flat - all 6 boxes. It took under 2 hours to assemble and the best part was positioning the mattress and cutting the tapes holding it in a roll - and watching it spring undone!! We love the storage space - it's full already and the memory foam mattress is great. I would recommend Time4Sleep to others - just make sure your delivery date is correct, that's all.

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alison lawton
United Kingdom