John Owen Cooper´s profile

Reviews (4)

PhysioRoom.com

Good price good service

Good price good service

Lovebrewing

Excellent customer service right from the start

Really easy web site to navigate with lots of great information and videos. Excellent products at a cheaper price than a lot of other sites.
Order arrived quickly and there was very good communications from Wineworks will defiantly use them again

BathroomTrade.co.uk

There are far better places to buy

Where do I start, exorbitant delivery charges and abysmal delivery times compared to at least half a dozen other internet based companies, no delivery time specified just sometime between 9am and 5pm and bad description of the product. I wanted a large size shower tray but I had to be able to lift it and carry it up a flight of stairs the tray I choose one that was described as light weight which I found surprising for a stone resin tray but I went ahead ordered it. Then I got an email asking if there would be someone home that could assist the driver! Alarm bells ringing I phone the company and was a assured by the call taker that the tray was of medium weight and could easily be lifted by one man, he should have added if you were Arnold Schwarzenegger.
So all in all poor service all round. There are better companies to buy from.

07 December 2012

Reply from Darren Monk

Dear Mr Cooper,

Thank you for your comments. We are aware that you emailed into our aftersales team regarding delivery procedures and charges. As was explained at the time of the initial comments, we do take all complaints and comments extremely seriously. We make no profit from delivery and charge only what we have to. We have looked into this matter in great detail and have found that we are competitive. We accept that you disagree and I can assure you that the matter has reopened and is being looked into again. We do feel that you were aware of these charges and timeframes at the time of placing the order. We feel that our prices and procedures are clearly displayed when ordering. Your email into our aftersales team was promptly responded to and although we value each one of our customers and try very hard to keep your business, you always have the option to cancel any order at any time - should you feel that we cannot meet your needs. In regards to the weight of the tray we were unaware that anything further went wrong at the time of delivery. If you wish to contact us again, we would be happy to run through our findings with you and see if we can resolve this issue.

www.plumbworld.co.uk

Excellent service excellent products

Order a Coram shower tray delivered quickly and cheaply. Excellent product at an good price.

John Owen Cooper´s profile

profile image of John Owen Cooper
John Owen Cooper
Reviewer
Male, 1947
United Kingdom

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