Mrs S Gardner´s profile

Reviews (3)


Tempting stuff but with frustration thrown in!

Achica is full of weird, wonderful and tempting goods to buy for yourself and your home. However once tempted you often find the item having only just become available that morning is already sold out, or just as annoyingly, says "only 1 left" which actually also means sold out pretty much as when u try to add it to basket it says none available.
That's the first thing, the second thing is that the delivery is so expensive! I can never buy one or two small items as this delivery charge makes them too expensive. Often I will just look for that item on Amazon and find it for a similar discounted price but with free delivery.
The customer service is also soooo frustrating as there is no telephone communication. Only an online email system, so if you ever have a product enquiry, forget it as the item will be sold out or sale ended before u get a reply!
Delivery itself is ok however the delivery notification email does not have the order details on it so if you have 2 orders outstanding you don't know what it is that's arriving!
All in all, good for unusual larger items but small (especially small heavy) items, the delivery charge is ridiculous - go on Amazon!

Very easy website - great value and delivery is fairly quick

Very easy website and pretty extensive. I usually take advantage of special offer emails I receive. Products are great value, especially the free P&P. Delivery is not super fast but it is adequate. Sometimes the tins arrive a bit bashed which is annoying if they have actually split open but to be fair that has improved lately.
Overall 9/10 - Pretty good!

29 January 2013

Reply from

Dear Mrs Gardner,

Thank you for your review.

We are always happy to help customers if any items do arrive damaged. If you do receive damaged items in the future, please let us know, and we will do what we can to make things right.

Best wishes,


Truly excellent buying experience!

Very easy web site with a huge range to choose from. Delivery was super fast and the aftersales emails were very conscientious. Plumbworld obviously care about the customer experience which is quite rare nowadays! All in all - a pleasure.

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Mrs S Gardner
United Kingdom