Keith Thompson´s profile

Reviews (4)

SkyParkSecure

Great price but some confusion on booking

I am very pleased with the price but the booking experience left me concerned whether everything will go to plan at the airport.
I clicked to deselect the text service and cancellation insurance, yet they still appeared on my final bill. Because it is so difficult to edit the order, I went ahead anyway and decided I might need these. Clearly this is more than just the "glitch" that the company mentioned in response to previous reviews.
The arrive return timing is confusing - the site advises you to use the actual flight arrival time, yet adds on a hour on the confirmation page - it should make this clear as I thought I'd entered the time incorrectly and wasted time by starting again.
Time will tell if I would have been better off paying more to book direct with the parking operator.

20 February 2014

Reply from SkyParkSecure Ltd.

Dear Mr Thompson,

Our IT Department are currently looking into this issue with regards to the SMS and cancellation cover add on.

With regards to times from a quotation being made firm, there is no human intervention in this process other than the times that are input at time of reserving. Upon making a reservation your confirmation is computer generated instantly and emailed over to you. Therefore we are unable to alter the times.

Kind Regards,
Customer Service Team

Safelincs

Good value, great customer service and quick delivery

They actually called me on the day after the order to say one item was out of stock. But it still came within a couple of days. Nice to get more personal service - unusual for an internet-based company.

Screwfix

Good value and great range

Always have a good range of good value products - much cheaper than the DIY superstores and very good at dealing with any returns.

IronmongeryDirect

Good value

Good quality products and good value. Order was delivered quickly with good communication. Very helpful when I called to get advice on best product to choose. Thanks

Keith Thompson´s profile

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Keith Thompson
Reviewer
United Kingdom

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