I ordered a Barbour Jacket from Country House Outdoor. The price was the lowest around for the Jacket I liked so I placed an order. The received a dispatch email really quickly but the tracking from Royal Mail was not working. I telephoned the company who were really friendly and as promised called me back the following day once they had looked into it. Luckily my parcel had already arrived the following morning.
I would not hesitate to recommend, fab company to deal with.
I telephoned before ordering to ask if goods were dispatched same day and what method of postage was used. I was advised by a friendly adviser and sure enough my game was with me the following day in the post.
Great price and great customer service, will recommend your company based on my experience and will be using again myself.
I was a bit dubious when ordering 2 pairs of glasses for so little and so was my partner as they were for him. They arrived in just over a week and we were absolutely thrilled. The quality of the frames were fantastic and one pair were better quality than a £200+ pair he had recently purchased at a local opticians.
One pair had a small message in the box that they had put anti reflective coatings on one pair for free! We are going to order another couple of pairs so he can have spares in the car, office etc.
I have already recommended to several family members and my partner has told all his friends at work.
I have had the worst customer service experience from Pet Supermarket that I have ever had in my many years of shopping online. I would say their customer service is completely non-existent as you can not get your issue resolved.
I order a box of 8 x Chicken Chips pet treats a number of weeks ago and was puzzled when a few days later I received a single pack in a jiffy bag. I called their expensive telephone number and was on hold for around 15 minutes. I explained the situation and was assured the rest of the order would be sent out and it was just a mistake in their warehouse. A few days later another jiffy bag arrived with a single bag yet again. I called again, on-hold again for quite a while, I explained the situation again but the girl seemed uninterested, she said she would get the other packs sent out though. I also sent a complaint email to the address on-line.
I have not received the rest of the order to this day, also they have totally ignored my complaint, not even an acknowledgement so it looks like I will never receive the rest of the goods I have paid for.
I have now resorted to opening a Paypal claim (I am glad I paid by paypal) and they have not yet responded to anything Paypal have sent them so hopeful I will receive a refund.
I would stay well away from Pet Supermarket, they are cheap for a reason and probably subsidise their business by using an expensive customer service telephone number.
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