Tim Shaw´s profile

Reviews (2)


Never heard back..

Placed an order via the website for a bike and received an automated email stating they would call me for payment details.. It's now 3 days later and I haven't had the phone call promised.

I've ordered elsewhere as this is just plain poor customer service.

07 April 2014

Reply from Paulscycles

Hi there,

We are very sorry to hear that you have had a negative experience while visiting Paul's Cycles. We do contact every customer who orders with us: usually on the same day. so I'm a little confused about you problem? It is possible that we left a message that didn't reach you. Either way, we apologise. And we welocome feedback.


Always been good..

Never had to call them or email their customer service department so far. But their delivery times and item descriptions have always been spot on and their prices are good, recommended.

Tim Shaw´s profile

profile image of Tim Shaw
Tim Shaw
Male, 1975
Kent, United Kingdom