We bought a tent package for a good price & in the colour we wanted.
After the order was placed, we were contacted & told that the colour of one part of the package was not available at that time. Having established that we did not need that item of the order for our imminent trip, it was arranged for the item to be shipped later.
Because of the 1 day delay during the resolution of this problem, our 'next day' carriage costs were refunded.
Can't say fairer than that.
Building a timber workshop, I needs a pretty wide range of ironmongery including some specialist hinges which were neither cheap nor easy to find online.
They had it all at a competitive price & delivered next day even when ordering on a Sunday.
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