fiona stephen´s profile

Reviews (3)

The Happy Puzzle Company

fab products but slow processing

i love the range of products but find the processing (picking and packing) of the orders a bit slow............maybe i am too used to the amazon speed of processing
yes I know i could pay for faster delivery.....but why should i? i do not understand why it takes over 5 days to pick and pack something

19 December 2013

Reply from The Happy Puzzle Company

Hello Fiona

Thanks for your email.

You are quite right, today speedy dispatch is expected, and normally thats exactly what we do. In most cases orders go out same or next day. This year we have been caught a bit on the hop with the volume of orders, and as a small family run company we simply could not get the orders out any quicker.

But, you will be pleased to know we have learned valuable lessons and from now on we hope we will be back to our speedy best.

Kind regards

Nick - Kigurumi Animal Onesies

No tortoises in this delviery!

Turtles maybe, but is there any wonder KIGS do not have a tortoise costume? my order arrived quickly and the outfit (a penguin) was exactly as I had expected and it did not smell of fish! though I may have to watch out for polar bears.


Simple to use and helpful

A comprehensive catalogue and the customer service team were really helpful - even offering to try and match an emailed photo to their products. I ordered in the afternoon and got the handles the next day - an excellent service

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fiona stephen
United Kingdom