Ivan Mostyn-Scott´s profile

Reviews (1)

LightBulbs Direct Ltd

Excellent product but problems with delivery.

I'm very happy with the product but 5 bulbs out of 12 were found to be broken. They were quickly replaced but two bulbs were broken. Finally they were replaced and they were ok. Clearly Royal Mail are not good at handling fragile items as previous experiences have proved to me but I do think bulbs should be much more carefully wrapped before despatch.

10 June 2013

Reply from LightBulbs Direct Ltd

Ivan, we are sorry to hear that you have been having some problems with delivery. We do appreciate that some deliveries do get battered about on the way to the customers as some Royal Mail delivery personnel don't see the fragile tape on the box. However we do take every effort to pack as well as we can, we have a great team of packing staff and sometimes things just get damaged no matter how it gets packed. Thank you for being patient with us and thank you for the lovely review. Have a great afternoon. Nick.

Ivan Mostyn-Scott´s profile

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Ivan Mostyn-Scott
United Kingdom