I placed the order on the 3rd. The web site was easy to navigate and logical. My order was dispatched on the 5th, and I received a well wrapped parcel on the 6th.
I can't comment on post-delivery customer service as I had no problems.
The only reason I didn't give 5* was that my mobile number was printed on the parcel. I can understand why, but I don't like it.
The mattress feels good quality and is firm enough. However, the waterproof cover is just a moveable sheath about a 1/4 to 1/3 the length of the mattress, so it's either guarding from sick, or leaking nappy - not both.
The care sheet was sellotaped to the mattress cover. No matter how carefully I tried to peel it off, it brought the superficial layer of fabric off the cover with it.
Small points, but like I said, Could be better.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.