A waterproof jacket from Field and Trek arrived with a puncture hole in the neck from a pricetag. I should have quit right there but I waited two weeks while they sorted out a replacement. This one arrived with an even bigger hole in almost the same place. I haven't decide if they are actually criminal or if they are just plain stupid but I suspect it's a bit of both. Amazon are saying they've arranged a refund but I haven't received it yet - a month later.
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