Heather´s profile

Reviews (1)

The Trade Centre Wales

appalling to say the least

The night I picked up my car the excitement was gone when I realised the car wouldn't lock and a month later the problem is still not fixed. After having the car for 5 days the airbag light came on this fault is still not fixed. So far I have been to the dealership twice and back to TCW 3 times both me and my husband have had to take time off work to ferry this car around and the cost of the diesel and no offer to just supply another car till its fixed. This has caused issues with my job and it seems the staff cannot be bothered. I work in customer service and frankly if I acted the way TCW do I would get sacked. My husband is taking the car back tomorrow morning to see if they can fix it - again he has had to take the morning off. TCW sell dodgy cars with no regard for their customers we are treated like fools.

12 October 2011

Reply from The Trade Centre wales Ltd

Hi Heather, we are sorry to hear about your experience which is below the high standard we set ourselves, I have spoken to our customer services team today and understand that this matter has now been resolved. I am looking into the detail surrounding your situation to ensure this doesn't happen again.

If I can be of further assistance, please drop me an email at tcwales@thetradecentrewales.co.uk

Regards

Mike

Heather´s profile

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Heather
Reviewer
United States

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