Simplyasus

good but far from optimal

Ordered a laptop and external USB CD-ROM from the web store with express delivery option. The price was competitive and the product arrived 1-2 days later. But there were some glitches in the process which I do not expect from a modern Internet company.

1) A few hours after my order I received an e-mail that there was a problem with my order and I should call the support center. The money was already taken from my account. I called and waited in the queue for >10 min only to confirm my address (which is linked with my debit card anyway). This is not state-of-the-art service! If they need to confirm my address that is perfectly fine but then I expect being called (I supplied two tel. numbers with my order) not the other way around.

2) My products came with two separate couriers in two separate boxes. I was only given the tracking number of the CD-ROM. The Courier delivering the laptop sent it to my neighbor, which is not simplyasus' fault, but even when I called (queued another 10min) they could not supply me with a tracking number for the laptop. This is substandard. I expect being informed about the separate delivery and receiving the tracking number of all my parcels. BTW: the tracking image URL in the web-shop is broken!