They are helpful on the phone and all orders are shipped by royal mail first class for free (unless you pay extra for quicker delivery)
Of course Royal Mail aren't always spot on with their deliveries but most pre-orders i have had from shopto have come 1 day early or on the day.
The only downside to them is the prices are good but sometimes show no sign of dropping e.g Black ops 2 remains £41 whereas Tesco are now doing it for £35. But overall very good service.
They send you a free post envelope to send off your phone, They remind you how much money you are actually getting, And what to do in any situation as well as recommended delivery options. I myself took the Freepost envelope and a day later had an E-mail confirming that the money will be going into my bank. An E-mail an hour later confirmed it had processed.
Easy, Fast Service.
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