Dialaphone

Will not use again, ever!!!!

Although ordering the phone on line was an easy process, what happend next was a farce...Firstly, I asked for the phone to be delivered to my work address as it was a present for my husband and I did'nt want him to know about it. This was due to be with me on the following Monday. It came 2 days early, which is not the complaint, but it was sent to my home address, so my husband was aware of it.....and when I opened it, it was the wrong phone!!!! Trying to get thorugh to the service centre via the telephone is a nightmare...never used a service like it...all it did was to send me to "My Account" then cut me off, even though I did go throught the correct procedures...needs a better IVR system....when I did finally get through to someone, I can't complain about the customer service...the agents on the phone are very polite and professional.....I have now sent the phone back and waiting for a full refund...see how long that takes...they might even refund it to the wrong person!!!!!

24 October 2011

Reply from www.dialaphone.co.uk

We were really concerned to read of the problems Mrs Young has experienced in ordering through Dial-a-Phone. For the vast majority of our customers, the ordering process is a very swift procedure that is competed in a one working day turnaround.

Our customers can opt for an alternative address for their delivery, however for security reasons we are unable to send high value mobile phones to simply anywhere, so we will sometimes require additional address proofs to complete this.

Dial-a-Phone’s “My Account” service provides our customers with an online help centre where the customer is able to send messages directly to our customer services team as well as seeing updates on their order. We apologise if Mrs Young did not find this adequate and also for any subsequent problems navigating our help line.

This issue has since been resolved with our customer services team by means of a refund.