Although ordering the phone on line was an easy process, what happend next was a farce...Firstly, I asked for the phone to be delivered to my work address as it was a present for my husband and I did'nt want him to know about it. This was due to be with me on the following Monday. It came 2 days early, which is not the complaint, but it was sent to my home address, so my husband was aware of it.....and when I opened it, it was the wrong phone!!!! Trying to get thorugh to the service centre via the telephone is a nightmare...never used a service like it...all it did was to send me to "My Account" then cut me off, even though I did go throught the correct procedures...needs a better IVR system....when I did finally get through to someone, I can't complain about the customer service...the agents on the phone are very polite and professional.....I have now sent the phone back and waiting for a full refund...see how long that takes...they might even refund it to the wrong person!!!!!
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