The billing error (in my review below) has got even worse.
After switching our meter readings were ignored for several months and we were billed on estimates despite providing readings.
I noticed in September and it took me two months and more than 10 emails to get this sorted.
Yesterday we were finally billed according to our meter readings. Great.
This evening, the bill was issued again BASED ON AN ESTIMATE yet again!!!
This added £70 to the ACTUAL amount we'd used! Within 24 hours!
And to add insult to injury, the amounts due in my account don't match either of my bills!
Now I have two bills in my account for November with FOUR different amounts due, with the most recent being estimates DESPITE emailing since September to get the estimates removed.
To say this company is incompetent is an understatement!
I can't wait for my switch to complete and to be rid of this company.
PS. First Utility, before you reply, the customer service representative (SS) who emailed me to sort this didn't bother to give me her email address. She rings during work hours when I can't answer. I've tried to email her back but my emails are just going into the bottomless pit that is the First Utility helpdesk mailbox. I'll pay your November bill when you bill me based on the ACTUAL readings I give you last week. If you don't do this, Ofgem is my next stop.
Ordered GPS with next day delivery from Mynewgps/ Total Satnav. Two days later I had heard nothing, the order was still 'awaiting payment' despite me having the payment receipt.
Multiple emails to info@ went unanswered. Emails to help@ bounced back. Tried calling both the numbers on the website, no answer. No call back after leaving messages.
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