Andrew´s profile

Reviews (2)

John Lewis

Not so good this time...

I asked John Lewis to price-match a dishwasher that I found at a lower price on another site. I exceeded their "Never knowingly undersold" criteria. JL agreed to my challenge, but said I would have to buy the dishwasher at their higher published price (+£120) and then they would refund the difference after the machine was delivered, installed and I was satisfied with it.

Actually, I wanted to pay the lower price to start with, so I bought from the company that gave me the original price.

John Lewis was wrong on this occasion. Their rules state that you CAN buy the product at the lower price.

In addition, John Lewis is now "knowingly undersold" on that item but they are still selling it at the higher price. Isn't that fraud?


A positive experience

I have very high expectations of companies that I give my money to. John Lewis agreed to price match my chosen Miele dishwasher with Redhill but even though my claim met their criteria, they wouldn't let me pay the lower price - I had to claim the difference back later, so I simply did not buy from John Lewis. (This is contrary to their policy actually, so someone there is in big trouble).

Redhill appliances did not disappoint me. I ordered online, Aside from offering me the best price on the internet, they gave me a delivery date but no time other than 9am - 4pm. I requested, if possible, a time after 1pm but I knew they couldn't guarantee it. The machine arrived at 5 past 1. Reading some of the other reviews, I may have been lucky but in my case, the people I spoke to on the phone were very helpful and they did exactly what they said they would. I am very satisfied.

Andrew´s profile

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Male, 1952
London, United Kingdom