collectmyparcel.com

REALLY RUBBISH - CARRIER DID NOT TURN UP AND NOT EVEN A SORRY FROM 'COLLECTMYPARCEL'

SHould be called "Collect my money, leave my parcel" - not even a sorry when the courier did not turn up, and when I complained there was no one to complain to - they all said 'not my responsibility' - really rubbish. Would not use again.

13 October 2011

Reply from collectmyparcel.com limited

After City Link failed to collect your parcel and you'd e-mailed us we replied within 19 minutes apologising. We said you could complain in writing to us, you did not. We even offered you a free City Link service as a gesture of goodwill. What you have mentioned above is not what happened.