I hired a car through their website called CarHire3000. The car hire company Hertz would not let me have the car as they claimed I was not on the electoral role. I am and I voted in May. However this is not the problem. The problem is that the TravelJigsaw website Carhire3000 will not refund me. I had NO service from them. It has been a month and they still have my money.
The website is packed with useful information. The range is also good and not cluttered with mediocre products. However the service in store and on the phone is not as first rate as the info on the website. They are also expensive.
The website did not tell me a credit card would be required. After paying and completing my booking (by debit card) I was told a credit card would be required. I rang up and had this confirmed by a member of staff. Since I do not have a credit card I asked to cancel the booking and have a refund. I was told I was not allowed a refund. I had to work had to persuade the staff member to let me speak to a manager. He said someone would call me back. They did not. I rang up again an hour later and spoke to a different member of staff. This time I was told I would not need a credit card too pick up the car.
I went ahead with the booking. However, on picking up the car from Hertz I was told I was not on the electoral role so could not take the car. I voted in May 2011 and am on the electoral role. I rang up Hertz for a refund but they cannot help. I was charged by Carhire3000 on 14th November and have yet to receive a refund.
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